Gaylord Palms Resort & Convention Center › FAQs
Know before you goGaylord Palms Resort & Convention Center FAQs
Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.
Most asked
The basics
10Where is Gaylord Palms Resort & Convention Center located?
The resort is at 6000 West Osceola Parkway, Kissimmee, Florida, 34746, serving the Orlando/Kissimmee area.
Is Gaylord Palms Resort & Convention Center family-friendly?
Yes. The resort is marketed as an upscale, family-friendly property with a water park and separate adults-only pool area.
Does Gaylord Palms Resort & Convention Center have a water park?
Yes. The resort features Cypress Springs Water Park, which includes slides, an action river (Crystal River Rapids), and a FlowRider surf simulator.
Are there pool hours at Gaylord Palms Resort & Convention Center?
Pool hours are generally listed as daily 7:00 AM to 11:00 PM, but they can change seasonally or without notice.
Is Wi‑Fi available at Gaylord Palms Resort & Convention Center?
Yes. Resort-wide Wi‑Fi is included through the mandatory daily resort fee, and in-room internet is available to guests.
Does Gaylord Palms Resort & Convention Center charge a resort fee?
Yes. The property has a mandatory daily resort fee that covers items such as Wi‑Fi, pool/water park access, and fitness classes.
Is parking available at Gaylord Palms Resort & Convention Center?
Yes. The resort offers on-site self parking and valet parking; fees are listed on the property's official pages.
Does Gaylord Palms Resort & Convention Center allow pets?
No. Pets are not allowed; only ADA-defined service animals are welcome and guests are asked to notify the hotel in advance.
Does Gaylord Palms Resort & Convention Center have accessible features?
Yes. The property offers accessible rooms, accessible and van-accessible parking, elevators, and other accessibility features.
How many rooms does Gaylord Palms Resort & Convention Center have?
The resort is listed with over 1,400 guest rooms and more than 100 suites across multiple floors.
Age policy & families
9What is the age policy for checking in at Gaylord Palms Resort & Convention Center?
The minimum age to check in is 18 years old, and a government-issued photo ID is typically required at check-in.
Are children allowed in the Cypress Springs Water Park at Gaylord Palms Resort & Convention Center?
Yes. The water park is open to guests of all ages, but children under 15 must be accompanied by an adult at all times.
Are there height or age requirements for the water slides at Gaylord Palms Resort & Convention Center?
Yes. Two of the tallest slides require a 40-inch height minimum and the two smaller slides require a 36-inch minimum.
Is there an adults-only pool at Gaylord Palms Resort & Convention Center?
Yes. The resort maintains a separate adults-only pool area (South Beach Pool) apart from the family water park.
Does Gaylord Palms Resort & Convention Center have a children's pool or playground?
Yes. The property includes a children's pool and an on-site playground among its family facilities.
Are lifeguards on duty at the pools and water park at Gaylord Palms Resort & Convention Center?
According to available sources, lifeguards are not on duty at the pools, so guests should supervise children closely.
Is the resort appropriate for family meals at Gaylord Palms Resort & Convention Center?
Yes. The resort offers a range of dining options from casual cafés and family-friendly outlets to full-service restaurants suitable for families.
Does Gaylord Palms Resort & Convention Center offer kids' treatments at the spa?
Yes. Relâche Spa lists kids and teens treatments among its service offerings.
Can I book connecting rooms for a family at Gaylord Palms Resort & Convention Center?
Yes. Connecting and adjoining rooms are available subject to availability; contact the property directly to request them.
Check-in & hotel policies
10What time is check-in and check-out at Gaylord Palms Resort & Convention Center?
Check-in begins at 4:00 PM (late arrivals are accepted until 4:00 AM) and check-out is at 11:00 AM.
Is there a 24-hour front desk at Gaylord Palms Resort & Convention Center?
Yes. The resort maintains a 24-hour front desk to assist guests at any hour.
What payment methods does Gaylord Palms Resort & Convention Center accept?
The property accepts major credit and debit cards (American Express, Discover, Mastercard, Visa, Diners Club, JCB) and contactless mobile payments; cash is not accepted at some listings.
Will I need a credit card at check-in at Gaylord Palms Resort & Convention Center?
Yes. A credit or debit card, and a government-issued photo ID, may be required at check-in to cover incidental charges.
Does Gaylord Palms Resort & Convention Center charge a resort fee and what does it cover?
Yes. A mandatory daily resort fee applies and typically covers resort-wide Wi‑Fi, pool/water park access, and fitness/yoga classes among other amenities.
Is parking paid at Gaylord Palms Resort & Convention Center?
Yes. Self parking and valet parking are available for a daily fee; the property also has on-site electric vehicle charging stations.
Does Gaylord Palms Resort & Convention Center provide airport shuttle service?
The hotel does not provide a complimentary airport shuttle; alternate airport transportation options such as Mears Transportation are commonly used.
Are Gaylord Palms Resort & Convention Center rooms smoke-free?
Yes. The property is designated smoke-free, with the majority of rooms listed as non-smoking.
Are pets allowed in Gaylord Palms Resort & Convention Center rooms?
No. Pets are not permitted in guest rooms; only ADA-defined service animals are allowed without fee or documentation.
Does Gaylord Palms Resort & Convention Center have luggage storage and express check-out?
Yes. The resort offers porter service, luggage storage, and express check-out to support guest departures.
Rooms & suites overview
10What room types are available at Gaylord Palms Resort & Convention Center?
The resort offers a range of room types including Room, Balcony; 1 Bedroom Deluxe Suite, Sofa bed; Guest room, Florida view; and several Atrium- and Tower-view guest rooms and suites.
Do rooms at Gaylord Palms Resort & Convention Center have balconies?
Some room types include a balcony; examples are Room, Balcony and several Main Atrium view and Emerald Bay listings that note a balcony.
Are there suites with sofa beds at Gaylord Palms Resort & Convention Center?
Yes. The 1 Bedroom Deluxe Suite, Sofa bed and the 1 Bedroom Executive Suite, Sofa bed both list a double sofa bed in addition to a king bed.
Can I get a room with a view of the water park at Gaylord Palms Resort & Convention Center?
Yes. There are room types listed as Guest room, Water Park view, Gulf Coast Tower that offer views of the water park.
Are Gaylord Palms Resort & Convention Center rooms available with tubs or accessible bathrooms?
Some room descriptions include a tub; accessible rooms and facilities are available, and guests should request specific accessibility features when booking.
Are rooms at Gaylord Palms Resort & Convention Center non-smoking?
Yes. The property is smoke-free and most rooms are listed as non-smoking.
Can I request connecting rooms at Gaylord Palms Resort & Convention Center?
Yes. Connecting/adjoining rooms are available subject to availability and should be requested directly with the property.
How many floors and rooms does Gaylord Palms Resort & Convention Center have?
The resort spans multiple floors and is listed with over 1,400 guest rooms and more than 100 suites across the property.
Is in-room Wi‑Fi available in Gaylord Palms Resort & Convention Center guest rooms?
Yes. In-room Wi‑Fi is available; resort-wide Wi‑Fi access is included with the daily resort fee, and Marriott Bonvoy members booking direct may receive complimentary in-room internet.
Can I get room service at Gaylord Palms Resort & Convention Center?
Yes. A la Carte room delivery (in-room dining) is available daily with posted service hours on the property's dining information.
Room by room
102Room, Balcony
What does the balcony at the Room, Balcony look out on?
The private balcony looks over the resort's landscaped atrium or garden areas . Gaylord Palms Resort & Convention Center is built around a Florida-themed glass atrium with waterways and tropical gardens spanning 4½ acres, so the outlook is green and resort-focused rather than a view of the parks.
How are the beds arranged and how many people does this room sleep?
The room is offered with 1 King or 2 Queen Beds and sleeps up to 4 guests in 410 sq. ft. Bedding is hypo-allergenic, and sheets can be changed on request. A rollaway/extra bed is available for a surcharge.
Does this room have accessible features?
An accessible layout is available with lever door handles, a low-height door lock, a low-height view port in the door, a grab bar near the toilet, a height-adjustable showerhead and a transfer shower . It also has low-height electrical outlets in the bathroom, a visual fire alarm and closed captioned TV. The resort has elevators and accessible and van-accessible parking.
What is included with my stay besides the room itself?
Overnight guests pay a mandatory daily resort fee, shown at around $45–$51.53 per night depending on date. It covers pool and water park access, fitness and yoga classes, internet access and shuttle service to Walt Disney World theme parks and Disney Springs . The fitness center is complimentary for hotel guests and open 24 hours.
Is the Room, Balcony a good choice for families?
With two queen beds and space for four , it works well for a family. Cypress Springs Water Park is a 3-acre park with four slides, the Crystal River Rapids action river and a FlowRider, and admission is included in the resort fee. Children under 15 must be accompanied by an adult, and lifeguards are not on duty at the pools. Couples can use the separate adults-only pool section.
How close is Gaylord Palms to Disney and the airport?
The resort is about a 5-minute drive to Walt Disney World via Osceola Parkway, 12 minutes to SeaWorld and 15 minutes to Universal Orlando. Orlando International Airport is roughly 19–20 miles away. The hotel does not run its own airport shuttle, but Mears Transportation is the recommended option.
What are the check-in details and parking options?
Check-in is from 4:00 PM and check-out is at 11:00 AM, with a 24-hour front desk and late arrivals welcome. The minimum check-in age is 18, and a photo ID and a card are needed at check-in. Self parking is $40 per day and valet is $55 per day, and the resort has electric vehicle charging stations.
Where can I eat without leaving the resort?
There are several outlets on site, including Old Hickory Steakhouse, MOOR, Villa de Flora, Wreckers Sports Bar and Socio , plus The Cocoa Bean Coffee House. In-room dining runs daily from 6:00 AM to midnight.
1 Bedroom Deluxe Suite, Sofa bed
What does the 1 Bedroom Deluxe Suite look out on?
The bedroom and separate living area look out over the resort's garden atrium . Gaylord Palms is built around a Florida-themed glass atrium with waterways and tropical gardens spanning 4½ acres, so the outlook is leafy rather than a car park or road.
How are the beds arranged and how many people does the suite sleep?
The 831 sq. ft. suite has one king bed in the bedroom and a double sofa bed in the living room. It sleeps up to four guests. A rollaway or extra bed can be added for a surcharge.
Is this suite a good choice for couples or families?
The layout suits couples wanting more room and small families . The bedroom is separate from the living room, which holds the sofa bed, so adults and children each get their own space. The resort is family-friendly, with Cypress Springs Water Park on site.
What is included with my stay in this suite?
Guests pay a mandatory daily resort fee , which varies by date. It covers water park and pool access, scheduled shuttles to Walt Disney World theme parks and Disney Springs, fitness and yoga classes, and Wi-Fi. Fitness center access is complimentary for hotel guests, and the 3,500 sq ft center is open 24 hours.
What is there to do at the pools and water park?
Cypress Springs Water Park covers 3 acres with four water slides , the Crystal River Rapids action river and a FlowRider surf simulator. The quieter South Beach Pool is separate, and there is a separate adults-only pool. Lifeguards are not on duty at the pools, and children under 15 must be accompanied by an adult at all times. Pools are generally open 7 AM to 11 PM, though hours can change by season.
How close is Gaylord Palms to the theme parks and the airport?
The resort is about a 5-minute drive to Walt Disney World , around 12 minutes to SeaWorld and about 15 minutes to Universal Orlando. Orlando International Airport is roughly 19–20 miles away. The hotel does not run its own airport shuttle, but Mears Transportation is the recommended alternative.
Where can I eat, and can I order food to the suite?
On-site options include Old Hickory Steakhouse (dinner only), MOOR for seafood, Southern and American dishes, and Villa de Flora for a breakfast buffet daily from 7 to 11 AM. Socio is a Cuban-inspired bar and lounge, and Wreckers Sports Bar is also on site. In-room delivery (A la Carte) runs daily from 6:00 AM to midnight.
What should I know about parking, check-in and pets?
Check-in is at 4:00 PM and check-out at 11:00 AM, with a 24-hour front desk. Guests must be at least 18 to check in. Self parking is $40 per day and valet is $55 per day, and electric vehicle charging is available on site. Pets are not allowed , but ADA-defined service animals are welcome with no fee, and guests should tell the hotel before arrival.
Guest room, Florida view, Emerald Bay
What does the Florida view guest room at Gaylord Palms Resort & Convention Center look out on?
This Emerald Bay guest room has a Florida view that brings soft natural light into the room. Gaylord Palms Resort & Convention Center is built around a Florida-themed glass atrium with waterways and tropical gardens across 4½ acres, so the setting is a big part of the stay.
How are the beds arranged, and how many guests does the room sleep?
The 410 sq. ft. room is offered with 1 King or 2 Queen Beds and sleeps up to four guests . Hypo-allergenic bedding is provided, and a rollaway/extra bed can be added for a surcharge.
Does this room have accessibility features?
Yes. The room includes a transfer shower , a grab bar near the toilet, a height-adjustable showerhead, lever door handles, a low-height door lock and view port, low-height electrical outlets in the bathroom, smooth flooring and a visual fire alarm. The TV offers closed captioning. The resort also has accessible and van-accessible parking and elevators.
What is included with my stay in this room?
A mandatory daily resort fee applies, shown at roughly $45 to $51.53 per night depending on the date. It covers resort-wide Wi-Fi, water park and pool access, fitness and yoga classes, and scheduled shuttle service to Walt Disney World theme parks and Disney Springs. Fitness center access is complimentary for hotel guests.
Is this room a good choice for families or couples?
With a king or two queen beds and space for four, it suits families and small groups well, and couples can choose the king. Guests have access to the 3-acre Cypress Springs Water Park, with four slides, the Crystal River Rapids action river and a FlowRider. Children under 15 must be accompanied by an adult, and lifeguards are not on duty at the pools. A separate adults-only pool is available for quieter time.
What are the in-room entertainment and comfort features?
You get a smart TV with cable channels, premium channels, pay movies and Netflix, plus closed captioning. Air conditioning and a ceiling fan keep the room comfortable, and in-room Wi-Fi is available to hotel guests.
How do I get to Gaylord Palms from the airport, and what are the parking options?
Orlando International Airport is about 19 to 20 miles away, roughly 20 to 35 minutes by car depending on traffic. The hotel does not provide an airport shuttle, but Mears Transportation is the recommended alternative. On-site self parking is $40 per day and valet is $55 per day, and electric vehicle charging stations are on site.
Where can I eat without leaving the resort?
There are several outlets on site, including Old Hickory Steakhouse for dinner, MOOR for seafood and Southern cuisine, Villa de Flora with its attended buffet, Wreckers Sports Bar, and Socio, a Cuban-inspired bar and lounge. Cocoa Bean Coffee House serves Starbucks brew and bakery items. In-room dining runs daily from 6:00 AM to midnight.
What are check-in times and key policies to know before booking?
Check-in is at 4:00 PM (late arrivals are accepted until 4 AM) and check-out is at 11:00 AM , with a 24-hour front desk. The minimum check-in age is 18. A government-issued photo ID and a card or cash deposit may be required for incidentals. Pets are not allowed, but ADA-defined service animals are welcome.
1 Bedroom Executive Suite, Sofa bed
What does the 1 Bedroom Executive Suite look out on?
This suite has an atrium view . Gaylord Palms Resort & Convention Center is built around a Florida-themed glass atrium with waterways and tropical gardens spanning 4½ acres, so you look onto the resort's own indoor landscape rather than a car park or road.
How are the beds arranged and how many people does the suite sleep?
The suite has one king bed in the bedroom and a double sofa bed in the living area , and it sleeps up to 4 guests . Hypo-allergenic bedding is provided, and a rollaway/extra bed can be added for a surcharge.
How much space does the suite offer, and how is it laid out?
The suite measures 625 sq. ft. It has a separate bedroom and a living area, so one pair of guests can sleep apart from a second pair or a child on the sofa bed. Air conditioning and a ceiling fan let you adjust the comfort to your liking.
Is the 1 Bedroom Executive Suite a good choice for families?
Yes. The king bed plus double sofa bed suits a family of up to four. The Cypress Springs Water Park is a 3-acre park with four slides, the Crystal River Rapids action river and a FlowRider surf simulator. Children under 15 must be accompanied by an adult at all times. Lifeguards are not on duty at the pools. Adults wanting a quieter spell can use the separate adults-only pool.
What is included with my stay in this suite?
Overnight guests pay a mandatory daily resort fee, which was shown at roughly $45 to $51.53 per night depending on date. It covers water park and pool access, the 24-hour fitness center, fitness/yoga classes and Wi-Fi , plus scheduled shuttles to Walt Disney World theme parks and Disney Springs. Pool hours are generally 7 AM to 11 PM, though they can change seasonally.
Where can I eat, and can I dine in the suite?
In-room dining (A la Carte) runs daily from 6:00 AM to midnight. On property you will find Old Hickory Steakhouse for dinner, MOOR for seafood and Southern cooking, Villa de Flora for a breakfast buffet from 7 to 11 AM, Socio for cocktails and small plates, and Wreckers Sports Bar. The Cocoa Bean Coffee House is open for breakfast, lunch and dinner.
How do I get to Gaylord Palms from the airport, and what does parking cost?
The resort is at 6000 West Osceola Parkway, Kissimmee, about 19-20 miles from Orlando International Airport . The hotel has no airport shuttle, and Mears Transportation is the recommended alternative. Self parking is $40 per day and valet is $55 per day . Electric vehicle charging stations are on site. Walt Disney World is about a 5-minute drive.
What are check-in times and key policies to know before booking?
Check-in is 4:00 PM and check-out is 11:00 AM. The front desk is open 24 hours, and the minimum check-in age is 18. A government-issued photo ID and a card or cash deposit may be required for incidentals. Pets are not allowed, but ADA-defined service animals are welcome, and guests should tell the hotel before arrival.
Guest room, Florida view
What does the Florida view guest room look out on?
This room faces the resort's landscaped surroundings , giving a calm, green outlook. It is a guest room view, so expect a pleasant backdrop rather than a dramatic panorama. Most of the resort's atmosphere is found in the public spaces, including the Florida-themed glass atrium with waterways and tropical gardens across 4½ acres.
How are the beds arranged, and how many people can the room sleep?
The Florida view guest room at Gaylord Palms Resort & Convention Center offers 1 King or 2 Queen Beds and sleeps up to 4 guests across its 410 sq. ft. A rollaway/extra bed can be added for a surcharge. A king suits a couple, and two queens work better for a family or friends sharing.
Does the room have accessibility features?
Yes. The room includes a transfer shower, a grab bar near the toilet, lever door handles, a low-height door lock and view port, low-height electrical outlets in the bathroom, smooth flooring, closed captioned TV and a visual fire alarm . The property also has elevators and accessible and van-accessible parking.
Is this room a good choice for families or couples?
It suits families and small groups well, with two queen beds or a king, space for four, and a rollaway option. The resort is family-friendly, with the 3-acre Cypress Springs Water Park (four slides, the Crystal River Rapids action river and a FlowRider). Children under 15 must be accompanied by an adult at all times, and lifeguards are not on duty at the pools. Couples who want a quieter pool can use the separate adults-only pool section.
What is included with the resort fee?
Gaylord Palms charges a mandatory daily resort fee , with the amount varying by date. It covers water park and pool access, fitness and yoga classes, and resort Wi-Fi. It also covers scheduled shuttles to Walt Disney World theme parks and Disney Springs. The fitness center is complimentary for guests and open 24 hours.
What is in the room for entertainment and comfort?
Each room has a smart TV with cable channels, premium channels, pay movies and Netflix , plus closed captioning. Air conditioning, a ceiling fan and hypo-allergenic bedding add to comfort. Sheets and towels are changed on request. In-room dining is available daily from 6:00 AM to midnight.
How close is the resort to the theme parks and the airport?
Gaylord Palms is about a 5-minute drive to Walt Disney World , roughly 12 minutes to SeaWorld and about 15 minutes to Universal Orlando. Old Town Kissimmee is just over a mile away. Orlando International Airport is about 19-20 miles away. The hotel does not run an airport shuttle, and Mears Transportation is the suggested alternative.
What are check-in times, parking costs and dining options?
Check-in is 4:00 PM and check-out is 11:00 AM , with a 24-hour front desk. Self parking is $40 per day and valet is $55 per day, and EV charging stations are on site. Dining ranges from Old Hickory Steakhouse and MOOR to Villa de Flora for breakfast, Socio for cocktails and small plates, and the Cocoa Bean Coffee House.
Can I bring a pet?
Pets are not allowed at Gaylord Palms Resort & Convention Center. ADA-defined service animals are welcome with no fee or documentation. Guests with a service animal are advised to tell the hotel before arrival.
Guest room, Water Park view, Gulf Coast Tower
What does the Water Park view room at Gaylord Palms look out on?
This Gulf Coast Tower guest room has a Water Park view , so you look toward the resort's Cypress Springs Water Park. The park covers 3 acres and has four water slides, the Crystal River Rapids action river and a FlowRider surf simulator. It suits guests who want the water park close at hand.
How are the beds arranged, and how many people can the room sleep?
The room has 2 Queen Beds with hypo-allergenic bedding and sleeps 4 guests in a 410 sq. ft. one-bedroom layout. A rollaway or extra bed can be added for a surcharge.
Does this room have accessibility features?
Yes. The room has accessibility features including lever door handles, a low-height door lock and view port, smooth flooring, a visual fire alarm and closed captioned TV. The bathroom has a transfer shower, a grab bar and low-height outlets. The resort also has accessible and van-accessible parking and elevators.
What is included with my stay in this room?
Overnight guests pay a mandatory daily resort fee, shown at roughly $45 to $51.53 a night depending on date. It covers water park access , resort Wi-Fi, fitness and yoga classes and scheduled shuttles to Walt Disney World parks and Disney Springs. The 24-hour fitness center is complimentary for hotel guests.
Is the Water Park view room a good choice for families?
With two queen beds and space for four, it works well for families who want to be near the water park. Children under 15 must be accompanied by an adult at all times, and lifeguards are not on duty at the pools. The two tallest slides have a 40-inch height requirement and the two smaller ones 36 inches. Pool hours are generally 7 AM to 11 PM, though they can change by season.
What is there to eat nearby, and can I order to the room?
The resort has several restaurants, including Old Hickory Steakhouse for dinner, MOOR for seafood and Villa de Flora for a daily breakfast buffet. Socio is a lobby bar and lounge, and The Cocoa Bean Coffee House has Starbucks brew and bakery items. In-room dining (A la Carte - Room Delivery) runs daily from 6:00 AM to 12:00 AM.
What are check-in, parking and transport arrangements?
Check-in is at 4:00 PM and check-out is at 11:00 AM. The front desk is open 24 hours, and the minimum check-in age is 18. Self parking is $40 a day and valet is $55 a day, and there are EV charging stations on site. The hotel does not run an airport shuttle. Orlando International Airport is about 19 to 20 miles away, and Mears Transportation is the recommended transfer option.
How close is Gaylord Palms to the theme parks, and can I bring a pet?
The resort in Kissimmee is about a 5-minute drive to Walt Disney World via Osceola Parkway. SeaWorld is about 12 minutes away and Universal Orlando about 15. Pets are not allowed, but ADA-defined service animals are welcome without a fee, and guests should tell the hotel before arrival.
Guest room, Florida view, Gulf Coast Tower
What does the Florida view from this Gulf Coast Tower guest room look out on?
This Guest Room at Gaylord Palms Resort & Convention Center has large windows that look over the resort's landscaped surroundings , so the room feels bright and open during the day. It is a Florida-view room, which suits guests who want a pleasant outlook and natural light without paying for a larger suite.
How are the beds arranged, and how many people does the room sleep comfortably?
The room has two queen beds with hypo-allergenic bedding and sleeps up to 4 guests in 410 sq. ft. That makes it a practical fit for a family of four or two couples travelling together. A rollaway/extra bed can be added for a surcharge.
What is the bathroom like, and is the room suitable for guests who need accessible features?
The private bathroom has a shower/bathtub combination , designer toiletries, shampoo, soap and a hair dryer. This room also carries accessibility features, including a transfer shower , a height-adjustable showerhead, a grab bar near the toilet and low-height electrical outlets in the bathroom. It also has lever door handles, a low-height door lock, a low-height view port in the door, smooth flooring and a visual fire alarm. Closed captioning is available on the TV.
What entertainment and comforts are in the room?
Expect a smart TV with cable channels , premium channels, Netflix and pay movies, plus closed captioning. For comfort there is air conditioning and a ceiling fan. Towels and bed sheets are changed on request. In-room Wi-Fi is available to guests of Gaylord Palms.
What is included with my stay in this room?
Overnight guests pay a mandatory daily resort fee, shown at roughly $45 to $51.53 per night depending on date. It covers Cypress Springs Water Park access , resort-wide Wi-Fi, fitness and yoga classes, and scheduled shuttles to Walt Disney World theme parks and Disney Springs. The 24-hour fitness center is complimentary for hotel guests.
Is this room a good choice for families with children?
Yes. The two queen beds and four-guest capacity suit families, and the 3-acre Cypress Springs Water Park is included in the resort fee. The park has four slides, the Crystal River Rapids action river and a FlowRider surf simulator. Children under 15 must be accompanied by an adult at all times. The pools do not have lifeguards on duty. The two tallest slides require 40 inches and the two smaller slides 36 inches. Pool hours are generally 7 AM to 11 PM but can vary seasonally.
What dining options are close to the room?
Gaylord Palms has several restaurants and bars under one roof, including Old Hickory Steakhouse for dinner, MOOR for seafood, Villa de Flora for breakfast, Wreckers Sports Bar and the Cuban-inspired Socio lounge. The Cocoa Bean Coffee House serves breakfast, lunch and dinner. In-room dining runs daily from 6:00 AM to midnight. Hours can change, so it is worth checking a particular outlet before you plan a meal.
What are the parking and arrival details?
Check-in is at 4:00 PM and check-out at 11:00 AM. Late arrivals are accepted until 4 AM, and the front desk is open 24 hours. The minimum check-in age is 18. Self parking is $40 per day and valet is $55 per day. Electric vehicle charging stations are on site.
How do I get to the airport and the theme parks from the resort?
Gaylord Palms does not run its own airport shuttle, but Mears Transportation is the suggested alternative. Orlando International Airport is about 19 to 20 miles away, roughly 20 to 35 minutes by car depending on traffic. Walt Disney World is about a 5-minute drive via Osceola Parkway, and Disney shuttles are covered by the resort fee. Round-trip SeaWorld and Universal Studios transfers cost about $21 per person.
Can I bring my pet?
Pets are not allowed at Gaylord Palms Resort & Convention Center. ADA-defined service animals are welcome with no fee or documentation required. Guests travelling with a service animal are advised to tell the hotel before arrival.
Guest room, Main Atrium view, Balcony (, Tub)
What does the Main Atrium view room look out on at Gaylord Palms Resort & Convention Center?
Your private balcony opens onto the Main Atrium , the resort's Florida-themed glass atrium with waterways and tropical gardens spread over roughly 4½ acres. The atrium recreates Florida landscapes including the Everglades, Key West and St. Augustine, so the outlook is of the resort's own landscaping rather than a car park or the surrounding roads.
How are the beds arranged, and how many people does this room sleep comfortably?
The room has 2 Queen beds with hypo-allergenic bedding and sleeps up to 4 guests in 410 sq. ft. That suits two couples, friends travelling together, or a family of four. A rollaway or extra bed can be added for a surcharge.
Does the room have a balcony, and how would I use it?
Yes. The room has a private balcony over the atrium, so you can step out for a quiet coffee or a look down at the garden waterways and tropical plantings without leaving your room.
What is the bathroom like in this Guest Room?
It is a private bathroom with a bathtub and a transfer shower , a height-adjustable showerhead, a grab bar near the toilet and low-height electrical outlets. Designer toiletries, shampoo, soap, toilet paper and a hair dryer are provided, and towels are changed on request. Toothbrushes and toothpaste are not supplied, so pack your own.
Is this room suitable for guests who need accessibility features?
The room includes accessibility features such as lever door handles, a low-height door lock, a low-height view port in the door, smooth flooring, a visual fire alarm and closed-captioned TV. The resort also has elevators and accessible and van-accessible parking.
What is included with my stay, and what extra costs should I expect?
Overnight guests pay a mandatory daily resort fee , which has been shown at roughly $45 to $51.53 a night depending on the date. It covers Cypress Springs Water Park and pool access, fitness and yoga classes, Wi-Fi and scheduled shuttles to Walt Disney World theme parks and Disney Springs. Self parking is $40 per day and valet is $55 per day. Round-trip SeaWorld and Universal transfers cost about $21 per person.
Is this room a good choice for families with children?
Yes. Two Queen beds and space for four make it a practical family room , and Cypress Springs Water Park is included in the resort fee. The 3-acre park has four slides, the Crystal River Rapids action river and a FlowRider surf simulator. Children under 15 must be accompanied by an adult, and the pools do not have lifeguards on duty. Pool hours are generally 7 AM to 11 PM but can vary by season.
What are the dining options if I want to eat close to my room?
Gaylord Palms has several restaurants and bars on site. Villa de Flora serves a buffet breakfast daily from 7 to 11 AM, and Socio is a Cuban-inspired lounge in the main lobby. Old Hickory Steakhouse and MOOR cover dinner, and the Cocoa Bean Coffee House is open for breakfast, lunch and dinner. In-room dining runs daily from 6 AM to midnight.
How far is the resort from Disney and the airport, and is there an airport shuttle?
The resort is about a 5-minute drive from Walt Disney World, 12 minutes from SeaWorld and 15 minutes from Universal Orlando. Orlando International Airport is roughly 19 to 20 miles away, about 20 to 35 minutes by car depending on traffic. The hotel does not run its own airport shuttle, and Mears Transportation is the recommended alternative.
What are check-in times and the pet policy for this room?
Check-in is from 4:00 PM , with late arrivals accepted until 4 AM, and check-out is at 11:00 AM. The front desk is open 24 hours and the minimum check-in age is 18. Pets are not allowed, but service animals are welcome. Please tell the hotel before you arrive if you are bringing one.
Guest room, Main Atrium view, Emerald Bay, Balcony (, Tub)
What does the Main Atrium view room at Gaylord Palms look out on?
This Emerald Bay guest room opens onto the resort's Main Atrium from a private balcony . The atrium is a Florida-themed glass-roofed space of waterways and tropical gardens covering about 4½ acres, with landscapes inspired by the Everglades, Key West and St. Augustine. It is a good choice if you want to look over the resort's gardens rather than out to the car park or the grounds.
How are the beds arranged, and how many people can the room sleep?
The room has 2 Queen Beds in hypo-allergenic bedding and sleeps up to 4 guests in 427 sq. ft. A rollaway or extra bed can be added for a surcharge. That makes the room practical for a family of four or two couples travelling together.
Does this room have a balcony, and how would we use it?
Yes, it has a private balcony facing the Main Atrium. It suits morning coffee or a quiet moment above the gardens and waterways, with the resort's atmosphere right outside your door.
Is the room suitable for guests with accessibility needs?
The room includes accessible features such as lever door handles, a low-height door lock, a low-height view port in the door, smooth flooring, a visual fire alarm and a closed-captioned TV. The resort also has elevators and accessible and van-accessible parking. Guests with specific requirements can contact the hotel directly before arrival.
What is included with my stay, and what are the extra costs?
A mandatory daily resort fee (roughly $45 to $51.53 a night depending on date) covers pool and Cypress Springs Water Park access , fitness and yoga classes, Wi-Fi and scheduled shuttles to Walt Disney World theme parks and Disney Springs. Self parking is $40 a day and valet is $55 a day. Fitness center access is complimentary for hotel guests.
Is this room a good fit for families, couples or a longer stay?
The two Queen Beds, the room's capacity of four and the included water park access make it a good family base . Cypress Springs is a 3-acre water park with four slides, the Crystal River Rapids action river and a FlowRider. Children under 15 must be accompanied by an adult, and lifeguards are not on duty at the pools. Couples can use the separate adults-only pool, and the Relâche Spa is on site.
What dining is nearby if I'd rather not leave the resort?
The resort has several restaurants. Old Hickory Steakhouse serves dinner, MOOR offers seafood, Southern and American dishes in the Key West Atrium, and Villa de Flora serves a breakfast buffet. Socio is a Cuban-inspired lobby bar with small plates, and Cocoa Bean Coffee House serves coffee and bakery items. In-room dining runs daily from 6 AM to midnight.
How far is Gaylord Palms from the airport and the theme parks?
The resort is at 6000 West Osceola Parkway, Kissimmee, about 19 to 20 miles from Orlando International Airport , or roughly 20 to 35 minutes by car. The hotel does not run its own airport shuttle, but Mears Transportation is the suggested option. Walt Disney World is about a 5-minute drive, SeaWorld about 12 minutes and Universal Orlando about 15 minutes.
What should I know about check-in and house rules?
Check-in is at 4:00 PM (late arrivals are welcome until 4 AM) and check-out is at 11:00 AM , with a 24-hour front desk. The minimum check-in age is 18, and you will need a photo ID and a card for incidentals. Pets are not allowed, but ADA-defined service animals are welcome, and it helps to tell the hotel before arrival.
Guest room, Atrium view, Balcony (,)
What does the balcony at the Atrium view guest room look out on?
This 410 sq. ft. room has a private balcony facing the resort's glass atrium . The atrium spans 4½ acres of waterways and tropical gardens, with Florida landscapes that recall the Everglades, Key West and St. Augustine. It is an indoor-style garden outlook rather than a view over the pools or surrounding roads.
How is the bed set up and how many guests does the room sleep?
The room has one king bed with hypo-allergenic bedding and sleeps two guests . That suits a couple or a solo traveler well. A rollaway or extra bed can be added for a surcharge.
Is this Gaylord Palms room accessible?
Yes, it is designed with accessibility in mind. The bathroom has a transfer shower, a height-adjustable showerhead and a grab bar near the toilet , plus low-height electrical outlets. The room also has lever door handles, a low-height door lock and view port, smooth flooring, a visual fire alarm and closed-captioned TV. The resort also has elevators and accessible and van-accessible parking.
What does the resort fee cover for guests staying in this room?
The mandatory daily resort fee, which runs roughly $45 to $51.53 per night depending on the date, covers Cypress Springs Water Park and pool access, fitness and yoga classes, and Wi-Fi . It also covers scheduled shuttles to Walt Disney World theme parks and Disney Springs. Shuttle transfers to SeaWorld and Universal Studios cost extra, at about $21 per person round trip.
How do I get from the airport, and how close are the theme parks?
The resort at 6000 West Osceola Parkway, Kissimmee, does not run its own airport shuttle. Mears Transportation is the recommended alternative. Orlando International Airport is about 19–20 miles away, roughly 20–35 minutes by car. Walt Disney World is about a 5-minute drive . SeaWorld is about 12 minutes away and Universal Orlando about 15 minutes.
What are the parking options and check-in details?
Self parking is $40 per day and valet is $55 per day . Electric vehicle charging stations are on site. Check-in is from 4:00 PM , with late arrivals welcome until 4 AM. Check-out is 11:00 AM. The minimum check-in age is 18, and a photo ID and a card are needed at check-in. The front desk is open 24 hours.
Is this room a good choice for couples, and what is there to do on site?
A king bed for two, a balcony over the atrium and a resort fee that includes pool access make this a good couples' base . Relâche Spa, a Forbes Four Star spa with ELEMIS treatments, is on site. So are Socio, a Cuban-inspired lounge, and Old Hickory Steakhouse, which serves dinner. The family water park has four slides and a FlowRider, and there is a separate adults-only pool. Lifeguards are not on duty at the pools, and children under 15 must be accompanied by an adult. Pets are not allowed, though service animals are welcome.
What is the bathroom like in this room?
The private bathroom is fitted with a shower, designer toiletries, shampoo, soap, a hair dryer and plenty of towels (refreshed on request). It is built with accessibility features throughout, including a transfer shower , a height-adjustable showerhead, a grab bar near the toilet and low-height electrical outlets, so it works well for guests who need those features as well as for anyone who simply appreciates a well-equipped bathroom.
How does the Atrium View Balcony room compare with a standard room at Gaylord Palms?
The defining upgrade here is the private balcony overlooking the resort's glass atrium , with its 4½ acres of waterways and tropical gardens recreating the Everglades, Key West and St. Augustine. At 410 sq. ft. with one king bed, it is sized and configured for two guests who want that atrium outlook rather than an interior-facing room, making it a step up from a windowless or lower-floor category while staying a comfortable, non-suite size.
What entertainment is included in the room?
The room has a Smart TV with cable channels , plus Netflix access, premium TV channels and pay-per-view movies, so guests can stream their own accounts or settle in with cable after a day at the resort.
Is this room a good fit for a family or a longer stay?
With one king bed and a sleep count of two, it is best suited to a couple or solo traveler rather than a family needing separate sleeping space, though a rollaway bed can be added for a surcharge. For longer stays, air conditioning, a ceiling fan, hypo-allergenic bedding and bed sheets changed on request make it comfortable to settle into for a few nights.
How far is the room from the pools and restaurants?
The room sits within the same atrium complex as the resort's dining and pool areas, so Cypress Springs Water Park, the adults-only South Beach Pool, and restaurants like Old Hickory Steakhouse, MOOR and Villa de Flora are all a walk away through the atrium rather than a drive. The balcony itself looks into the atrium gardens rather than directly down onto the pools.
Is an atrium-facing balcony room quieter than a pool-facing one?
Because the balcony opens onto the indoor glass atrium rather than the outdoor water park, it tends to avoid the splashing and slide noise that can carry through pool-facing rooms, while still giving a view over greenery and water features. Guests who want the quietest possible stay should still ask for a room away from lobby or event-space traffic when booking.
Does the resort fee add anything useful for guests in this room category?
Yes — on top of the room itself, the daily resort fee gives guests staying in this Atrium View Balcony room access to Cypress Springs Water Park, the fitness and yoga schedule, and resort Wi-Fi , plus scheduled shuttle service to Walt Disney World theme parks and Disney Springs, so there is plenty to do without leaving the property.
Can I request an early check-in or a late check-out with this room?
Standard check-in begins at 4:00 PM and check-out is at 11:00 AM , with late arrivals accommodated until 4 AM. Early check-in or late check-out requests can be made with the 24-hour front desk and are granted based on availability, so it is worth asking as early as possible.
Guest room, Main Atrium view, Emerald Bay, Balcony (,)
What does the Main Atrium view room at Gaylord Palms Resort & Convention Center look out on?
This 407 sq. ft. guest room in Emerald Bay opens onto the resort's glass-roofed Florida atrium , with its tropical gardens and waterways, from a private balcony . It is an indoor, climate-comfortable view rather than a pool or parking-lot outlook, which makes it a good fit for guests who enjoy the resort's signature atmosphere.
How are the beds arranged, and who does the room sleep comfortably?
The room has 1 King Bed with hypo-allergenic bedding and sleeps 2 guests , so it suits a couple or two adults travelling together. A rollaway or extra bed can be added for a surcharge, but the room is laid out as a comfortable double-occupancy retreat.
Does the room have a balcony, and how is it used?
Yes, the room has a private balcony facing into the atrium. It is a pleasant spot to take in the greenery and water features and to enjoy the sunlit space beyond the floor-to-ceiling glazing.
What is the bathroom like, and is the room accessible?
The private bathroom has a transfer shower with a height-adjustable showerhead, a grab bar near the toilet, low-height electrical outlets, designer toiletries, a hair dryer and towels changed on request. The room also has lever door handles, a low-height door lock and view port, smooth flooring and a visual fire alarm, so it works well for guests who need accessible features .
What is included with a stay in this room?
The mandatory daily resort fee, which varies by date at roughly $45 to $52 per night, covers pool and Cypress Springs Water Park access , fitness and yoga classes, internet access and shuttle service to Walt Disney World parks and Disney Springs. Parking, dining and spa treatments at Relâche Spa are separate.
Is this room a good choice for couples or families?
With one king bed and space for two guests, it is ideal for couples . Families will enjoy the proximity to the 3-acre Cypress Springs Water Park, which has four slides, the Crystal River Rapids action river and a FlowRider. Children under 15 must be accompanied by an adult, and lifeguards are not on duty at the pools.
What is there to do and eat near the room without leaving the resort?
Gaylord Palms offers Old Hickory Steakhouse, MOOR, Villa de Flora, Socio and Wreckers Sports Bar , along with coffee shops and in-room delivery from 6 AM to midnight. There are also 3 outdoor pools, the South Beach Pool, and a 24-hour fitness center that is complimentary for guests. Relâche Spa, a Forbes Four Star spa, is on site as well.
What should I know about check-in, parking and getting around?
Check-in is from 4:00 PM and check-out is at 11:00 AM, with a 24-hour front desk. Self parking is $40 per day and valet is $55 per day, and electric vehicle charging is available on site. The resort is about a 5-minute drive from Walt Disney World and roughly 19 to 20 miles from Orlando International Airport. Pets are not permitted, but service animals are welcome.
Food & drink
8Is breakfast included at Gaylord Palms Resort & Convention Center?
Rooms and rates do not include meals; breakfast is available for a fee at on-site outlets such as Villa de Flora, Emerald Bay Café & Market, and The Cocoa Bean Coffee House.
What on-site restaurants are available at Gaylord Palms Resort & Convention Center?
The resort lists multiple on-site restaurants and bars including Old Hickory Steakhouse, MOOR, Villa de Flora, Wreckers Sports Bar, SandBar, Socio, Emerald Bay Café & Market, The Cocoa Bean Coffee House, Jamba, and Cold Stone Creamery.
Does Gaylord Palms Resort & Convention Center have room service?
Yes. A la Carte room delivery (in-room dining) is offered daily; check the in-room dining menu or call the resort for hours and options.
Do I need reservations for Old Hickory Steakhouse at Gaylord Palms Resort & Convention Center?
Reservations are accepted for Old Hickory Steakhouse and are recommended for dinner service; you can reserve online via OpenTable or call the restaurant directly.
Is there poolside dining at Gaylord Palms Resort & Convention Center?
Yes. SandBar provides poolside dining and drinks at the resort's pool area.
Are there casual options and coffee shops at Gaylord Palms Resort & Convention Center?
Yes. The Cocoa Bean Coffee House serves Starbucks brew and bakery items, and there are quick-service options like Jamba and Cold Stone Creamery for snacks and treats.
Does Gaylord Palms Resort & Convention Center offer vegetarian or special-diet options?
Yes. Menus across the resort’s restaurants include vegetarian options, and outlets can often accommodate common dietary requests — contact the restaurant or concierge for specifics.
What are the dinner hours at MOOR and Old Hickory Steakhouse at Gaylord Palms Resort & Convention Center?
MOOR and Old Hickory Steakhouse publish evening hours for dinner (MOOR generally 5:30–9:30 PM; Old Hickory Steakhouse generally 5:30–10:00 PM), but hours can vary so call ahead or check the concierge for current times.
Spa & wellness
8Does Gaylord Palms Resort & Convention Center have a spa on-site?
Yes. Relâche Spa is located on property and offers a range of treatments, a full-service salon, steam room, and sauna.
What are the Relâche Spa hours at Gaylord Palms Resort & Convention Center?
Published spa hours list Relâche Spa as Monday–Saturday 8:30 AM–8:00 PM and Sunday 8:30 AM–7:00 PM, though an alternate listing shows 9:00 AM–5:00 PM daily; call the spa to confirm current hours.
What treatments does Relâche Spa at Gaylord Palms Resort & Convention Center offer?
Relâche Spa offers massages, facials, body treatments (scrubs and wraps), prenatal massages, salon services, spray tanning, and kids/teens treatments, including signature ELEMIS therapies.
How large is Relâche Spa at Gaylord Palms Resort & Convention Center?
Relâche Spa is a 25,000-square-foot facility featuring 25 treatment suites and separate relaxation lounges, plus steam and sauna amenities.
Can hotel guests use the spa facilities at Gaylord Palms Resort & Convention Center without booking a treatment?
Spa Pass access (when available) provides use of saunas, steam rooms, relaxation lounges, and an outdoor pool at the Relâche Spa and Fitness Center; contact the spa for current pass availability and policies.
Is Relâche Fitness Center included for guests at Gaylord Palms Resort & Convention Center?
Yes. The Relâche Fitness Center is complimentary for hotel guests and offers cardio, strength, and free-weight equipment; it also operates 24 hours per official resort information.
Does Relâche Spa at Gaylord Palms Resort & Convention Center use any signature product lines?
Yes. Relâche Spa features signature treatments from the British skincare brand ELEMIS.
How do I make spa appointments at Gaylord Palms Resort & Convention Center?
Call the Relâche Spa directly or use the resort’s spa reservation options; bookings are recommended in advance, especially for weekend or peak times.
Pools & on site
8Does Gaylord Palms Resort & Convention Center have a water park?
Yes. Cypress Springs Water Park is on-site and includes four water slides, the Crystal River Rapids action river, and a FlowRider surf simulator; water-park admission for overnight guests is included in the resort fee.
Are there age or height restrictions at the Gaylord Palms Resort & Convention Center water park?
Children under 15 must be accompanied by an adult at all times in the water park, and the two tallest slides have a 40-inch height requirement while the smaller slides require 36 inches.
Is there an adults-only pool at Gaylord Palms Resort & Convention Center?
Yes. The resort maintains a separate adults-only pool area referred to as South Beach Pool, apart from the family water park.
How many pools and hot tubs does Gaylord Palms Resort & Convention Center have?
The property has three outdoor pools and two hot tubs on site.
Are lifeguards on duty at Gaylord Palms Resort & Convention Center pools?
Lifeguards are not on duty at the pools, so guests should supervise children and swim responsibly.
What are the pool hours at Gaylord Palms Resort & Convention Center?
Pool hours are generally listed as 7:00 AM to 11:00 PM, but hours can change without notice and may vary seasonally, so check with the front desk on arrival.
Are the pools at Gaylord Palms Resort & Convention Center heated and open year-round?
The outdoor pools are heated to a comfortable temperature and the Cypress Springs Water Park and South Beach Pool operate year-round weather permitting, though some slides or play structures may close on colder days.
Can I reserve a cabana at Gaylord Palms Resort & Convention Center?
Yes. Cabanas are available at the Water Park and South Beach Pool but must be reserved ahead of time and carry an additional surcharge; contact the resort for reservations and availability.
Weather & seasons
8When is the best time to visit Gaylord Palms Resort & Convention Center for good weather?
Spring (March–May) and fall (October–November) are generally the most comfortable weather windows, with milder temperatures and lower humidity; late winter (February–April) also tends to be favorable.
What is summer like near Gaylord Palms Resort & Convention Center?
Summer (June–September) in the Kissimmee/Orlando area brings high humidity, daytime temperatures often in the 90s°F, and frequent afternoon thunderstorms.
Does hurricane season affect stays at Gaylord Palms Resort & Convention Center?
Atlantic hurricane season runs June 1–November 30 with peak risk August–October; Orlando is inland and less likely to suffer catastrophic storm surge, but guests are advised to consider travel insurance during hurricane season.
What are winter temperatures like around Gaylord Palms Resort & Convention Center?
Winters (December–February) are usually cooler and comfortable, with daytime highs often in the 70s°F and evenings that can be cool enough for a light jacket.
Is Gaylord Palms Resort & Convention Center open year-round despite weather?
Yes. The resort operates year-round, but some outdoor amenities and water-park attractions may close or have reduced hours due to weather or seasonal maintenance.
Which months are busiest at Gaylord Palms Resort & Convention Center due to school holidays?
Spring break periods in March–April and major holiday weeks tend to be busier; specific crowd levels vary by year and event schedules at nearby parks.
How sunny is the Kissimmee area when staying at Gaylord Palms Resort & Convention Center?
April is typically one of the sunniest months in the Orlando area, offering plenty of daylight hours; actual conditions vary by year and day.
Should I pack differently for different seasons when visiting Gaylord Palms Resort & Convention Center?
Yes. Pack light, breathable clothing and rain gear for summer months, a light jacket for cooler winter evenings, and comfortable layers for spring and fall when temperatures can vary between day and night.
Getting there & around
8How do I get to Gaylord Palms Resort & Convention Center from Orlando International Airport (MCO)?
The resort is about 19–20 miles from Orlando International Airport; Mears Transportation and other private shuttles run between the airport and the Orlando/Kissimmee area since the hotel does not provide a complimentary airport shuttle.
What is the resort's address and phone for reservations through BookResorts?
Gaylord Palms Resort & Convention Center is located at 6000 West Osceola Parkway, Kissimmee, FL 34746; BookResorts agents are available 24/7 at +1 (888) 605-1350.
Does Gaylord Palms offer shuttle service to the Disney parks?
A scheduled shuttle to Walt Disney World and Disney Springs is covered by the daily resort fee; other theme park transfers such as SeaWorld and Universal may be available for a surcharge.
Is there parking at Gaylord Palms Resort & Convention Center?
Yes; the resort offers on-site self parking and valet parking for daily fees, and it has electric vehicle charging stations.
Is Gaylord Palms Resort & Convention Center wheelchair accessible?
Yes; the property provides accessible and van-accessible parking, elevators, and accessible rooms and facilities.
Can I bring my pet to Gaylord Palms Resort & Convention Center?
No; pets are not allowed. Only ADA-defined service animals are permitted and guests are encouraged to notify the resort in advance.
What are the check-in and check-out times at Gaylord Palms Resort & Convention Center?
Check-in begins at 4:00 PM (late arrivals accommodated until 4:00 AM) and check-out is at 11:00 AM, with a 24-hour front desk available.
Does Gaylord Palms accept cash or which payment types are accepted?
The resort accepts major credit/debit cards including American Express, Discover, Mastercard and Visa and also supports contactless mobile payments; some sources list credit/debit cards only and cash may not be accepted for all transactions.
Things to do
9Does Gaylord Palms Resort & Convention Center have a water park?
Yes; Cypress Springs Water Park is on-site with four water slides, an action river (Crystal River Rapids) and a FlowRider surf simulator, and admission for overnight guests is included in the resort fee.
Are there pools and adults-only pool options at Gaylord Palms?
The resort has three outdoor pools, two hot tubs, and a separate adults-only pool called South Beach Pool for guests seeking a quieter experience.
Is the water park open year-round and are lifeguards on duty?
The water park and adult pool operate year-round weather permitting, though hours and availability can change; some sources indicate lifeguards are not on duty at the pools.
Are there age or height restrictions for the water slides at Gaylord Palms?
Children under 15 must be accompanied by an adult at the water park, and the two tallest slides require a 40-inch height minimum while the smaller slides require 36 inches.
What on-site activities and entertainment does Gaylord Palms offer?
The resort offers the Cypress Springs Water Park, a 24-hour fitness center, Relâche Spa services, an arcade/game room, shopping, gardens, and seasonal fitness/yoga classes included in the resort fee.
Can I use the fitness center at Gaylord Palms Resort & Convention Center?
Yes; the Relâche Fitness Center is open 24 hours and fitness center access is complimentary for hotel guests, with scheduled fitness/yoga classes offered Tuesday through Saturday.
Is Relâche Spa available at Gaylord Palms and what services are offered?
Relâche Spa is on-site and provides massages, facials, body treatments, salon services, steam room and sauna access, and signature ELEMIS treatments; spa hours and specific services can vary so contact the spa to confirm availability.
What nearby attractions can I visit from Gaylord Palms Resort & Convention Center?
The resort is about a 5-minute drive to Walt Disney World, roughly 12–15 minutes to SeaWorld and Universal Orlando, and close to local sites like Old Town Kissimmee, Fun Spot America, and nearby golf clubs.
Are cabanas available at the water park at Gaylord Palms?
Yes; cabanas are available at Cypress Springs Water Park and the South Beach Pool but must be reserved in advance and carry a surcharge.
Weddings & celebrations
8Can I have my wedding at Gaylord Palms Resort & Convention Center?
Yes; the resort offers multiple indoor and outdoor wedding venues ranging from intimate spaces to large ballrooms and outdoor lawns to suit different wedding sizes.
What wedding venues are available at Gaylord Palms Resort & Convention Center?
Options include the Wedding Pavilion, Emerald Bay Plaza, Coquina Lawn, the Orange Blossom and Sun Ballrooms, and many other ballrooms and boardrooms suitable for ceremonies and receptions.
How many guests can Gaylord Palms accommodate for weddings and receptions?
Venue capacities vary widely — for example, Emerald Bay Plaza lists up to 600 guests, Coquina Lawn up to 1,200, and the Florida Exhibition Hall up to 10,000 — so capacity depends on your selected space.
Can Gaylord Palms handle large convention-style wedding receptions?
Yes; the resort has extensive event space including large divisible ballrooms and exhibition halls that can accommodate large receptions and convention-style events.
Can I book a room block for wedding guests at Gaylord Palms Resort & Convention Center?
Yes; the resort offers guest rooms and suites suitable for wedding blocks, and many room types overlook the atrium or water park — contact the hotel events team to arrange room blocks and room-type specifics.
Does Gaylord Palms offer wedding planning or on-site catering?
The resort provides event and catering services for weddings and receptions through its event team and on-site dining outlets; contact the resort's events/catering team to discuss menus and planning details.
Are outdoor wedding sites available and are they weather dependent?
Yes; the resort offers outdoor spaces such as Emerald Bay Plaza and Coquina Lawn; outdoor events are subject to weather considerations and the hotel can advise on indoor alternatives.
How do I get detailed wedding pricing or book a site visit at Gaylord Palms?
Contact the resort's events or catering team directly for current pricing, availability, and to schedule a site visit; BookResorts can also assist with bookings and general questions at +1 (888) 605-1350.
Booking & prices
9Is breakfast included at Gaylord Palms Resort & Convention Center?
No; the resort is not all-inclusive and rates do not include meals; breakfast is available for a fee at outlets such as Villa de Flora and Emerald Bay Café & Market.
What is included in the mandatory daily resort fee at Gaylord Palms?
The mandatory daily resort fee covers resort-wide Wi‑Fi, pool and water park access, and fitness/yoga classes among other resort inclusions; exact inclusions can vary so check your reservation details.
How much is parking at Gaylord Palms Resort & Convention Center?
Parking is available for a daily fee, with self-parking and valet parking options listed on the resort's official site; specific daily rates are published by the resort.
Can I get free in-room Wi‑Fi at Gaylord Palms?
Public-area Wi‑Fi is complimentary through the resort fee; in-room Wi‑Fi is available to guests and Marriott Bonvoy members who book direct may receive complimentary in-room internet access depending on the booking terms.
What are the room types available at Gaylord Palms Resort & Convention Center?
Room types include Room, Balcony; several Guest room categories (Florida view, Water Park view, Atrium view, Emerald Bay variants); and 1 Bedroom Deluxe Suite and 1 Bedroom Executive Suite with sofa beds — availability varies by date.
Can I request connecting rooms at Gaylord Palms?
Yes; connecting and adjoining rooms are available subject to availability and you should request them when booking or contact the resort directly to confirm.
Do I need a credit card or ID at check-in at Gaylord Palms?
Yes; a government-issued photo ID and a credit or debit card may be required at check-in to cover incidental charges, per the hotel's policies.
Are there age restrictions to book a room at Gaylord Palms Resort & Convention Center?
Yes; the minimum age to check in is 18 years old.
Can BookResorts help me book Gaylord Palms and answer pricing questions?
Yes; BookResorts is an independent travel agency that can assist with reservations and pricing questions for Gaylord Palms; you can reach BookResorts agents 24/7 at +1 (888) 605-1350.
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