BookResorts™ is an independent travel network offering over 100,000 hotels worldwide.is an independent travel network.

Gaylord Palms Resort & Convention Center Kissimmee, Florida
Book Now Or call, 24/7+1 (888) 605-1350
Rooms & Suites Dine & Drink Activities Spa Gallery FAQs
Ready to book?Lowest online rate, free perks and upgrades.Book nowCall 24/7 · 888-605-1350
Planning

Is Gaylord Palms worth it? Honest pros and cons

Updated · 5 min read · By the BookResorts travel team

Is Gaylord Palms worth it? Honest pros and cons
Quick answer

Yes — Gaylord Palms can be worth it if you want a large, family-friendly resort with an on-site water park, multiple restaurants, and extensive meeting/wedding space near Walt Disney World. It’s less compelling if you’re looking for a small, budget stay or if resort fees and parking charges bother you.

In this guide
  1. First impression: setting, scale and location
  2. Water park, pools and family facilities — strong family appeal
  3. Rooms and suites — variety, atrium views and named room types
  4. Dining and on-site services — many options, costs to consider
  5. Spa, fitness and wellness — full-service spa plus 24-hour gym
  6. Events, meetings and weddings — a convention center with options
  7. Practical downsides: fees, crowds and transportation

First impression: setting, scale and location

Gaylord Palms Resort & Convention Center is a large Kissimmee resort built around a 4.5-acre glass atrium that recreates Florida landscapes and waterways. The property sits at 6000 West Osceola Parkway, roughly a 5-minute drive from Walt Disney World.

If you want a central base for Disney, Universal or SeaWorld visits, its location and resort shuttle options to Disney are useful; if you need a small boutique stay or lower nightly rates, the scale and fees here can feel excessive.

  • Address: 6000 West Osceola Parkway, Kissimmee, FL 34746
  • Close to Walt Disney World (about a 5-minute drive) and within 12–15 minutes of SeaWorld and Universal, per published distances
  • Large property — thousands of rooms and extensive meeting/convention space
AttributeWhat to expect
ScaleLarge resort built around a multi-acre atrium
Nearby parksShort drive to Disney; moderate drive to Universal/SeaWorld
Best forFamilies, conferences, wedding groups
Indoor atrium with glass roof and tropical landscaping at Gaylord Palms Resort & Convention Center
Indoor atrium with glass roof and tropical landscaping at Gaylord Palms Resort & Convention Center

Water park, pools and family facilities — strong family appeal

Cypress Springs Water Park is a core reason families book here: it’s a multi-acre water park with four water slides, an action river called Crystal River Rapids, and a FlowRider surf simulator. Water-park admission for overnight guests is included via the resort fee.

Beyond the water park there are three outdoor pools, two hot tubs, a separate adults-only pool area called South Beach Pool, and a kids’ splash/play area. Note that published sources say children under 15 must be accompanied by an adult, and the taller slides have a 40-inch height minimum.

  • Cypress Springs Water Park: four slides, action river, FlowRider
  • 3 outdoor pools + 2 hot tubs; South Beach Pool for adults only
  • Water-park admission included in the resort fee for overnight guests
  • Children under 15 must be accompanied by an adult; slide height limits apply
FeatureNote
FlowRiderOn-site surf simulator (instruction sometimes offered)
Slide height rulesTall slides: 40-inch minimum; smaller slides: 36-inch minimum
LifeguardsSome published guest reviews indicate lifeguards are not always on duty
Two riders on bodyboards enjoying a FlowRider wave with water slides in the background at Gaylord Palms Resort & Convention C
Two riders on bodyboards enjoying a FlowRider wave with water slides in the background at Gaylord Palms Resort & Convention C

Rooms and suites — variety, atrium views and named room types

The resort lists many room types and suites across multiple towers; several room names you may book include Room, Balcony; 1 Bedroom Deluxe Suite, Sofa bed; Guest room, Main Atrium view, Balcony; Guest room, Water Park view, Gulf Coast Tower; and 1 Bedroom Executive Suite, Sofa bed. Some rooms overlook the atrium, others face the water park or Florida landscape.

Suites offer separate living areas and sofa beds for families; connecting/adjoining rooms are available on request. Room amenities and exact layouts vary by room type and view, so check the specific room description when booking.

  • Sample room names (exact listings): Room, Balcony; 1 Bedroom Deluxe Suite, Sofa bed; Guest room, Water Park view, Gulf Coast Tower; 1 Bedroom Executive Suite, Sofa bed
  • Atrium-view rooms give direct views into the indoor garden/waterways
  • Connecting rooms available subject to availability
Room typeTypical sleeping setup
Room, Balcony1 King Bed or 2 Queen Beds
1 Bedroom Deluxe Suite, Sofa bed1 King Bed and 1 Double Sofa Bed
Guest room, Water Park view, Gulf Coast Tower2 Queen Beds
Suite living area with sofa and armchairs at Gaylord Palms Resort & Convention Center
Suite living area with sofa and armchairs at Gaylord Palms Resort & Convention Center

Dining and on-site services — many options, costs to consider

Gaylord Palms operates multiple full-service restaurants and cafés on property, from the dinner-only Old Hickory Steakhouse and MOOR (seafood) to Villa de Flora for breakfast and more casual outlets like The Cocoa Bean Coffee House, Jamba and Cold Stone Creamery. Room service (A la Carte - Room Delivery) is offered daily with listed hours.

While the variety covers most tastes, dining is à la carte and can add up — the property is not all-inclusive. The resort also charges a mandatory daily resort fee that includes Wi‑Fi, pool/water-park access, and fitness classes; parking and some services (like cabanas) carry extra charges.

  • Signature dining: Old Hickory Steakhouse (dinner only) and MOOR (seafood/dinner)
  • Breakfast: Villa de Flora and Emerald Bay Café & Market
  • Casual outlets: The Cocoa Bean Coffee House, Jamba, Cold Stone Creamery
  • Expect extra charges: mandatory resort fee, paid parking, cabana rentals
Dining optionTypical service times / notes
Old Hickory SteakhouseDinner service only (reservation recommended)
Villa de FloraBreakfast buffet (hours published as morning service)
The Cocoa Bean Coffee HouseStarbucks brew and bakery items throughout the day

Spa, fitness and wellness — full-service spa plus 24-hour gym

Relâche Spa is a large, on-site facility offering massages, facials, body treatments, salon services and spa amenities including a steam room and sauna; published sources note a Four-Star Forbes Travel Guide rating and a 25,000-square-foot facility with many treatment suites. Spa hours from resort sources vary by listing, so confirm with the spa when booking treatments.

The Relâche Fitness Center is available 24 hours for registered guests and offers cardio and free weights. Fitness and yoga classes are included in the resort-fee package per published listings and are scheduled multiple days a week.

  • Relâche Spa: massages, facials, salon services, steam room and sauna
  • Spa size: reported at about 25,000 sq ft with multiple treatment suites
  • Fitness center: 24-hour access with cardio and free-weight equipment
  • Fitness/Yoga classes: offered several days weekly (check schedule)
Wellness featureNotes
Spa ratingFour Stars reported by a travel source
Spa amenitiesTreatment suites, sauna, steam room, relaxation lounges
Fitness access24-hour Relâche Fitness Center — complimentary for guests

Events, meetings and weddings — a convention center with options

Gaylord Palms is also a convention center with large divisible ballrooms and exhibit halls, including the Sun Ballroom, Osceola Ballroom and Florida Exhibition Hall suitable for conferences and large events. It offers a wide range of event rooms and outdoor ceremony spaces for weddings.

If you’re attending a conference or booking group rooms, the resort’s size and on-site food and AV capabilities can simplify logistics. For small-party travelers, the same scale can mean busy public spaces during big events, so check the event calendar before booking if you want a quieter stay.

  • Large event spaces: Sun Ballroom (29,123 sq ft), Osceola Ballroom, Florida Exhibition Hall (very large capacity)
  • Wedding Pavilion Venue and Emerald Bay Plaza for indoor/outdoor ceremonies
  • Event infrastructure: hundreds of meeting rooms and extensive prefunction space
Event spacePublished capacity or note
Coquina LawnOutdoor garden capacity listed in resort materials
Emerald Bay Plaza VenueTerrace-style venue for ceremonies/receptions
Florida Exhibition HallLarge exhibit/meeting hall used for big conferences

Practical downsides: fees, crowds and transportation

A few recurring negatives to weigh: the resort charges a mandatory daily resort fee that covers Wi‑Fi, pool and some fitness classes; published listings show parking is a separate paid item (self and valet). These add to your nightly cost compared with no-fee hotels.

Because the property is large and focused on families and events, public spaces, pools and restaurants can be crowded during peak seasons and when conferences or weddings are in house. Gaylord Palms does not provide a general complimentary airport shuttle; airport transfers are handled via third parties or paid shuttle services.

  • Mandatory daily resort fee includes water-park access, Wi‑Fi and some fitness classes
  • Paid on-site parking (self and valet) — published fees vary by source
  • Can be busy during peak holiday, spring-break, or convention periods
  • No complimentary general airport shuttle listed on Marriott’s official page
Potential issueWhat to check before you go
Resort feeWhat’s included and the current nightly amount (varies by date)
Parking costSelf and valet fees — verify current rates
Event scheduleCheck for conventions/weddings that could affect noise and crowds
Destination details checked November 9, 2026; things change, so confirm anything important before you travel.
  1. Gaylord Palms Resort & Convention Center – Marriott
  2. Gaylord Palms Cypress Springs Water Park and resort details
  3. Relâche Spa Gaylord Palms — Experience Kissimmee
Planning

Frequently asked questions

See all FAQs →
Is Gaylord Palms family-friendly?

Yes. The resort is marketed as an upscale, family-friendly property with Cypress Springs Water Park, a kids' play area and family-oriented pools, plus a separate adults-only South Beach Pool.

Is the water park included with a hotel stay?

Water-park admission for overnight guests is included via the mandatory resort fee. Note the park has height rules on certain slides and children under 15 must be accompanied by an adult.

What are check-in and check-out times?

Check-in starts at 4:00 PM (late arrivals can be accommodated) and check-out is at 11:00 AM, according to the property’s published information.

Is parking free?

No. Published sources list paid on-site parking with separate self-parking and valet fees; verify current rates when booking.

Private poolside cabana and loungers near slides at Gaylord Palms Resort & Convention Center
Book your stay

4.5-Acre Garden Atrium Views

  • Lowest rate guarantee
  • Complimentary perks & upgrades
  • 24/7 concierge
Offer terms

Price comparison & offer terms

These terms apply to the price comparison, Lowest Price Guarantee, free perks and concierge service shown on this site.

How we compare rates

The nightly rate shown is the lowest nightly rate we found for Gaylord Palms Resort & Convention Center after searching every available night up to 12 months in advance, based on single occupancy (one guest). We compared that rate with publicly available rates on other online travel agencies (OTAs), such as Expedia, Hotels.com and similar sites, and show the price difference we found. We don't name the specific site each comparison came from.

Rates and availability change constantly. The rate for your dates, room type and number of guests may be different. The full price, including taxes and fees, is shown before you confirm.

Lowest Price Guarantee

Free perks & upgrades

24/7 concierge

General

BookResorts may change or end these offers at any time. These terms are in addition to our Terms & Conditions and Privacy Policy. BookResorts is an independent travel agency and is not affiliated with Gaylord Palms Resort & Convention Center.

Legal

Terms & Conditions

Last updated: January 1, 2026

Please read these Terms carefully. They contain important information about limitations of our liability and the resolution of disputes through binding arbitration and a class action waiver (Section 16), and our right to change these Terms (Section 18).

1. Acceptance of these terms

These Terms & Conditions (the “Terms”) govern your access to and use of BookResorts and any booking you make through us. By using the site or making a reservation, you agree to these Terms. If you do not agree, please do not use the site.

2. Definitions

“We,” “us,” and “our” refer to BookResorts, operated by SVH Tours & Travel Services, Inc. “You” refers to the person using the site or making a reservation. A “Supplier” or “Travel Provider” is the hotel, resort, or other provider that supplies the travel services. “Travel Services” means the room stays and related services made available through us. “Content” means text, descriptions, images, reviews, and other material on the site.

3. Who we are

BookResorts is an independent online travel agency that acts as an intermediary between you and Suppliers. We are not a hotel, and we are not owned by, affiliated with, endorsed by, or sponsored by any hotel or brand featured on the site. When you book, your reservation is made with the Supplier through us as agent.

4. Eligibility & use of the site

You must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract. You agree to use the site only to make legitimate reservations for yourself or for someone you are authorized to act for, to provide accurate and complete information, and to inform any other traveler of the terms that apply to their reservation.

5. Bookings & confirmation

All reservations are subject to availability and to the rate rules, restrictions, and policies shown at the time of booking. A reservation is confirmed only when you receive a confirmation from us. You are responsible for reviewing the rate rules (including cancellation terms) before you book.

6. Prices, fees, taxes & currency

Prices are shown in the currency indicated and include applicable taxes and fees unless stated otherwise; the total is displayed before you confirm. Our price may include a service fee and may differ from the rate offered directly by the Supplier. Currency conversions, where shown, are estimates. Certain taxes or resort fees may be collected by the Supplier at the property.

7. Cancellations, changes & refunds

Each rate carries its own cancellation policy, shown before you book (for example, non-refundable, or refundable up to a stated deadline). Refund eligibility and timing follow the policy attached to the rate you select. Service fees may be non-refundable. Failure to check in (“no-show”) may result in forfeiture of the amount paid, per the rate rules.

8. Your responsibilities

You are responsible for having valid identification and any required travel documents (such as a passport or visa), and for complying with the Supplier’s policies, including minimum check-in age, occupancy limits, deposits, and identification requirements. You are responsible for the accuracy of all guest information you provide.

9. Suppliers & third-party services

Suppliers are independent third parties. We are not liable for the acts, errors, omissions, representations, warranties, or negligence of any Supplier, or for the quality, condition, or safety of the travel services they provide. Any dispute regarding your stay or the services delivered is between you and the Supplier. Supplier terms and policies apply in addition to these Terms.

10. Third-party links

The site may contain links to third-party websites provided for your convenience. We do not control and are not responsible for those sites, and a link does not imply endorsement. Your use of any linked site is at your own risk and subject to that site’s terms.

11. Intellectual property

The site and its Content (excluding third-party trademarks) are owned by BookResorts or its licensors and are protected by law. Hotel names, logos, and trademarks are the property of their respective owners and are used only to identify the property being booked. You may not copy, scrape, or reuse any Content without permission.

12. Prohibited conduct

You agree not to use the site for any unlawful or fraudulent purpose; not to make speculative, false, or fraudulent reservations; not to use automated tools to access or scrape the site; and not to interfere with the site’s operation or security.

13. Reviews & user content

If you submit reviews or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute it in connection with our services. You are responsible for what you submit, and we may remove content at our discretion.

14. Disclaimers

The site, its Content, and the travel services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including as to accuracy, availability, or fitness for a particular purpose. We do not warrant that listings, prices, or descriptions are error-free.

15. Limitation of liability

To the fullest extent permitted by law, BookResorts will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or connected with your use of the site or any booking. If we are found liable, our total liability will not exceed the greater of (a) the fees you paid to BookResorts for the booking at issue, or (b) US$100. This limitation reflects the allocation of risk between us.

16. Dispute resolution

We want to resolve any concern quickly and fairly. Before pursuing a formal claim, you agree to first contact our support team at 888-605-1350 or support@bookresorts.com and give us 60 days to resolve the matter informally. If we are unable to resolve it, any dispute will be handled by the state or federal courts located in California, as set out in Section 17 (either party may still bring qualifying claims in small claims court).

17. Governing law & venue

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Any permitted court action will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

18. Changes to these terms

We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking. Your continued use of the site after changes take effect means you accept the updated Terms.

19. Force majeure

We are not responsible for any failure or delay caused by events beyond our reasonable control, including severe weather, natural disasters, pandemics, strikes, government actions, or Supplier closures.

20. Miscellaneous

If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. These Terms are the entire agreement between you and us regarding the site.

21. Contact

Questions about these Terms or a reservation? Call our support team, available 24/7, at 888-605-1350.

Legal

Privacy Policy

Last updated: January 1, 2026

This Privacy Policy explains how BookResorts collects, uses, shares, and protects your personal information when you use our site or make a booking. For the purposes of applicable data protection law, the data controller is SVH Tours & Travel Services, Inc. (operating as BookResorts).

1. Information you provide

When you search, book, or contact us, we collect information such as your name, email, phone number, billing and payment details, the names and details of other guests, your travel dates and preferences, and the content of your communications with us.

2. Information we collect automatically

When you use the site, we automatically collect technical and usage data such as your device and browser type, IP address, approximate location, pages viewed, referring URLs, and interactions with the site, using cookies and similar technologies.

3. Information from other sources

We may receive information about you from Suppliers, business partners, fraud-prevention services, and (if you choose to connect one) social media platforms.

4. How we use your information

We use your information to process and manage bookings; communicate with you about reservations; provide customer support; personalize your experience; send marketing where permitted (with the ability to opt out); analyze and improve the site; prevent fraud and secure our services; and comply with legal obligations.

5. How we share your information

To complete a booking, we share necessary details with the relevant hotel and room Suppliers and with payment processors. We may also share information with service providers who support our operations, with advertising and analytics partners, with our corporate affiliates, in connection with a business transfer, with authorities where required by law, and with your consent.

6. Cookies & tracking

We use essential, performance, functional, and advertising cookies and similar technologies. You can manage non-essential cookies through your browser and through our cookie settings. For more detail, see our Cookie Policy.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to data portability, and to opt out of marketing.

EEA/UK (GDPR): You may access, rectify, erase, restrict, or object to processing of your data, withdraw consent, and lodge a complaint with your local supervisory authority. We process data based on your consent, the performance of a contract, our legitimate interests, and legal obligations.

California (CCPA/CPRA): You may request to know, delete, or correct your personal information, and limit the use of sensitive personal information, without discrimination. We do not sell or share your personal information as those terms are defined under California law, so no opt-out is necessary. To exercise any of your rights, contact us at support@bookresorts.com; we verify requests before responding.

8. Data retention

We keep personal information for as long as needed to provide our services and to meet legal, tax, accounting, and dispute-resolution obligations.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

Your information may be processed in countries other than where you live. Where required, we put appropriate safeguards in place (such as standard contractual clauses) for those transfers.

11. Children’s privacy

The site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 18 without appropriate consent.

12. Third-party links & social features

The site may contain links to, or features from, third-party services. We are not responsible for the privacy practices of those third parties; please review their policies.

13. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version, and we will provide notice of material changes where required.

14. Contact us

Questions or privacy requests? Reach our support team, available 24/7, at 888-605-1350 or by email at support@bookresorts.com.

About BookResorts · Independent since 1993

A better way to book your hotel

BookResorts is a full-service, independent travel agency connecting travelers to unforgettable stays since 1993. Detailed hotel information, competitive all-in rates and 24/7 concierge support, all in one place.

Est. 199330+ years
100K+Hotels & resorts
200+Countries
24/7Concierge
This is not the official website of Gaylord Palms Resort & Convention Center. BookResorts is an independent travel agency and is not owned by, affiliated with, endorsed by or sponsored by Gaylord Palms Resort & Convention Center or its parent brand.

Why travelers choose BookResorts

Best available rates

We compare rates from top suppliers. Taxes and fees included, no hidden charges.

100,000+ hotels & resorts

200+ countries and 2,000+ cities, from all-inclusives to boutique stays.

24/7 concierge

Real travel specialists to build, change or help with your reservation anytime.

Full transparency

Honest details on every property: rooms, amenities and policies.

Trusted since 1993

Three decades as a full-service, independent travel agency.

Secure & protected

Every booking is handled securely and your information is protected.

How booking with us works

Questions about a reservation? Our team is here 24/7 at 888-605-1350.
Full details in our Terms & Conditions and Privacy Policy.

Lowest Price + Free Perks

UsOthers
Nightly rate
Price guarantee✓
No hidden fees✓
Perks & upgrades✓
24/7 concierge✓
Check availability

vs. sites like Expedia, Hotels.com and other OTAs ·

Book by phone888-605-1350
Book nowLowest rates Call usAvailable 24/7
Photo viewer